At Propane Ninja, we are committed to protecting your personal information and your privacy. This privacy policy outlines how we collect, use, and protect your information when you use our services or visit our website.

1. Who we are

Our website address is: https://propaneninja.com.

2. Information We Collect

We collect the following personal information from our customers:

  • Name
  • Phone number
  • Address
  • Important information about your propane system
  • In some cases, we securely vault credit card or ACH information for the autopay feature we offer. This information is collected through a secure document system and never over the phone.

If you leave comments on our site, we collect the data shown in the comments form, and your IP address and browser user agent string to help with spam detection. An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture will be visible in the context of your comment.

3. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from the images posted on the website.

4. Cookies

We use cookies to capture customer and demographic information from visitors to our website. The cookies we use are as follows:

  • Comments Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for your convenience. These cookies last for one year.
  • Login Cookies: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, several cookies are set to save your login information and screen display preferences. Login cookies last for two days, and screen option cookies last for a year.
  • Article Cookies: If you edit or publish an article, an additional cookie will be saved in your browser to store the post ID of the edited article. It expires after one day.

5. Embedded content from other websites

Articles or pages on this site may include embedded content (e.g., videos, images, etc.). Embedded content behaves as if the visitor were visiting the source website. These websites may collect your data, use cookies, and monitor your interaction with their embedded content, especially if you are logged in to those sites.

6. How We Use Your Information

We collect personal information strictly for internal purposes, including:

  • Managing your propane system needs
  • Processing payments for services rendered
  • Providing a high-quality customer experience

Your personal information is never shared, sold, or disclosed to external sources except as outlined below. We retain your information for as long as you remain an active customer. After 7 years of no sales activity, your data will be securely destroyed.

7. Sharing of Information


We only share your data with trusted third parties in the following circumstances:

  • Merchant Services Vendors: To securely process payments.
  • Internal ERP System: To ensure a high-quality customer experience.
  • Law Enforcement: We may share data with law enforcement when required by law.

If you request a password reset, your IP address will be included in the reset email.

8. Data Retention

  • Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
  • For users that register on our website, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

9. User Rights


You have the right to:

  • Request access to your personal information.
  • Update or correct your information electronically.
  • Request the deletion of your information at any time, except for data we are required to retain for legal, administrative, or security purposes.
  • Opt-out of email contact lists used to send updates, product offerings, or promotions.

If you have left comments or registered an account, you can request an exported file of the personal data we hold about you. This includes any data you provided to us.

10. Data Security


We use encrypted software and limit the amount of information shared with third parties. We also comply with merchant service agreements and their privacy policies to ensure the highest standard of data security.

11. Where Your Data is Sent


Visitor comments may be checked through an automated spam detection service.

12. Cookies


We utilize cookies to capture customer and demographic information of people visiting our website. These cookies help us enhance the user experience and gather insights into website usage.

13. Changes to This Policy


We reserve the right to update this privacy policy at any time. We will notify users of any significant changes via email or a notice on our website.

14. Contact Us

15. SMS Policy:

  • Contacting us via SMS, or providing your mobile number to us, means that you consent to receiving SMS messages from us. You may opt out at any time.
  • Mobile information will not be shared with third parties/affiliates
    for marketing/promotional purposes. All the above categories exclude text
    messaging originator opt-in data and consent; this information will not be
    shared with any third parties.